Frequently Asked Questions

Below are answers to commonly asked questions we receive from guests. Please read our Terms & Conditions fully to understand all information and disclosures BEFORE booking. 

Does Best of Key West Rentals own and control the rental properties?

No, we are the liaison/property manager between the private owners and the guests. We must always yield to the owner’s decisions but work diligently with both parties to ensure satisfaction. We ask that guests are conscientious of the fact that the owner is entrusting them with their private home to enjoy and create incredible memories. Please realize the difference in this situation from a hotel and treat the property with the utmost respect and care. 

What is the best way to start a rental search and/or the booking process?

Please email our reservation team at, bestofkeywestrentals@gmail.com, to discuss your search and receive a formal quote with all tax and fees included. Our knowledgeable team are experts on our inventory and the amenities each property offers so, be sure to be specific with your requests so we are able to offer the best fit.

How do guests pay for the rental?

Once you have received your formal quote and have decided to book our reservation team will email you the agreement to complete. You will choose whether you wish to pay with credit, a wire transfer or if you will be mailing a check.

50% of your balance total is due upon booking with the balance due 60 days prior to your arrival. If you are booking within the 60-day window the entire balance is due upfront to reserve the property.

Is parking included?

Unless specifically noted, no parking is included in the reservation. Guests who have specific parking needs must make arrangements prior to arrival. In the event there is no off-street parking at the selected residence there are limited on street options. If the rental you booked does not offer parking then you can use street parking that is unmarked and not in a 'Pay to Park' zone. Some spots will say 'RESIDENTIAL' meaning you cannot park there as those spaces are designated for locals (residents who live on the island for at least 4 months) who have been issued a residential parking pass. If you park in these spaces you can either be towed or issued a ticket. 

Special parking requirements may include but are not limited to camper/RV, boats/ boat trailers, oversized trucks and SUV’s. If guest vehicle exceeds a standard size that guest should verify the capacity of published off street parking space. 

Can guests pay with a credit card?

Yes and no, we accept Visa, Master Card, Discover and AmEx but all owners greatly prefer check payments. Please note, some owners do not allow the use of credit cards for payment; specifically AmEx so, ask our team what the payment options are for each property you are interested in booking.

What happens if a guest needs to cancel a reservation?

NIGHTLY RENTALS: Bookings canceled at least 30 days before the start of stay will receive 100% refund. Bookings canceled at least 14 days before the start of stay will receive a 50% refund.

MONTHLY RENTALS: Bookings canceled at least 90 days before the start of stay will receive 100% refund. Cancellations inside of 90 days may receive a refund if we are able to re-rent any or all of the dates of the stay.  The refund amount is dependent upon the rate of the new reservation.  For multi-month reservations for January through March, a refund will only be offered in the event we are able to re-rent. The refund amount is dependent upon the rate of the new reservation(s).

We suggest guests purchase trip insurance to protect against an unfortunate loss.  

Do guests need to bring sheets and towels?

No, all of our homes offer linens and towels including beach towels.

Do guests need to bring plates and kitchen utensils?

No, our kitchens are equipped with most cooking essentials you need to make regular meals. This does not include pantry items, spices or groceries. If you have specific requests please inquire with our team to learn whether the home offers the item in question.

How do guests gain access to the property?

The Arrival Plans Request or Self Check-In email will be sent to you 10 days prior to your arrival. If you do not receive this email around that time please contact our office to schedule your arrival and receive the necessary information to gain access.

When is check-in and check-out?

The rental period begins at 4:00 PM on the day of arrival and terminates at 10:00 AM on the day of departure. It is important that guests fully read the guest manual provided in each property. If you cannot find the manual please contact your property manager or our office.

Can guests send mail to the rental properties?

Most owners establish mail-forwarding services so please do not send mail to the rental property without verifying with us first. Instead, please send mail/ packages to our office located at 925 White St. Key West, FL 33040. 

Can I bring my emotional support animal to a non pet friendly home?

Only service animals are permitted in non pet friendly homes, not emotional support animals. Under federal law, service animals are dogs or miniature horses trained to perform tasks for people with disabilities. Dogs, pets and other animals whose sole function is to provide comfort, companionship, or emotional support do NOT qualify as service animals and are not permitted with a doctor's note. Misrepresenting your pet as a service animal negatively impacts the quality of life and independence for service animal users and is illegal.